Code for Resolving PHCN Complaints in Nigeria 2025/2026

Code for Resolving PHCN Complaints in Nigeria 2025/2026

Introduction

Electricity plays an essential role in Nigeria’s economy, powering homes, industries, and businesses across all sectors. However, for millions of Nigerians, consistent access to electricity remains a challenge. Power outages, billing errors, meter faults, transformer breakdowns, and poor customer service are common problems.

The Power Holding Company of Nigeria (PHCN) was unbundled years ago into eleven (11) Distribution Companies (DisCos) to improve efficiency and service delivery. Despite this reform, complaints about service quality persist.

Fortunately, Nigerian consumers now have more tools to resolve electricity issues faster — thanks to dedicated USSD and SMS complaint codes for each DisCo. These digital channels allow customers to report outages, update meter information, check bills, lodge complaints, and track resolutions directly from their phones.

This comprehensive guide provides detailed information on how to resolve PHCN issues across all regions in Nigeria, including customer complaint procedures, official USSD codes, SMS shortcodes, customer care numbers, and online contact portals for every DisCo.

Understanding the Nigerian Electricity Supply Industry (NESI)

The Nigerian electricity supply industry operates under four main sectors:

1. Generation Companies (GenCos) – responsible for producing power.

2. Transmission Company of Nigeria (TCN) – handles power transmission nationwide.

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3. Distribution Companies (DisCos) – distribute electricity to homes and businesses.

4. Regulatory Agencies – including the Nigerian Electricity Regulatory Commission (NERC), which oversees and ensures fair customer service.

Since PHCN’s privatization, each DisCo has been assigned a geographical coverage area. Understanding which DisCo manages your area is the first step in resolving any electricity issue.

Common PHCN Issues Faced by Nigerian Electricity Consumers

Before exploring the codes, let’s highlight the major issues Nigerian consumers typically face:

1. Power Outages and Supply Interruptions

2. Estimated Billing (Lack of Prepaid Meter)

3. Faulty Meters or Non-Functional Tokens

4. Transformer Failure or Overload

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5. Vandalism and Network Faults

6. Illegal Connections or Energy Theft

7. Slow Customer Response to Complaints

Each of these problems has a specific channel for resolution under NERC’s customer rights framework.

Code for Resolving PHCN Complaints in Nigeria 2025/2026

How to Resolve PHCN Issues in Nigeria

Resolving electricity-related complaints involves a structured process:

1. Identify your DisCo.

2. Contact the DisCo through official complaint channels (USSD, SMS, WhatsApp, or Call).

3. Document your complaint reference number.

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4. Follow up regularly until resolution.

5. Escalate to NERC Forum Office if unresolved after 15 days.

The new USSD complaint codes simplify the first three steps, allowing customers to file reports instantly.

List of All Nigerian Electricity Distribution Companies (DisCos)

There are 11 DisCos across Nigeria, each serving different regions:

DisCo USSD and SMS Complaint Codes in Nigeria (2025/2026)

1. Abuja Electricity Distribution Company (AEDC)

• USSD Code: *903# (then select “Electricity” → “AEDC”)

• SMS Complaint Code: Send OUTAGE followed by your Meter Number to 08150181818

• Customer Care: 08150181818, 08150181819

• Email: customerservice@aedc.com.ng

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• Head Office: 1 Zambezi Crescent, Maitama, Abuja

Common Complaints You Can Resolve:

• Power outage reporting

• Estimated billing disputes

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• Prepaid meter error correction

• New meter request

• Transformer issues

2. Ikeja Electric (IKEDC)

• USSD Code: 5656#

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• SMS Complaint Code: Send OUTAGE + Account Number to 09087944029

• Customer Care: 01-7000250

• Email: customercare@ikejaelectric.com

Services via USSD:

• Report outage

• Check bill

• Verify meter balance

• Request for new connection

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• Track complaint status

3. Eko Electricity Distribution Company (EKEDC)

• USSD Code: 56111#

• SMS Complaint Code: Send OUTAGE + Meter Number to 08132000959

• Customer Care: 07080655555

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• Email: customercare@ekedp.com

Available Functions:

• Check account balance

• Lodge complaints

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• View billing details

• Report transformer or wiring faults

Code for Resolving PHCN Complaints in Nigeria 2025/2026

4. Ibadan Electricity Distribution Company (IBEDC)

• USSD Code: 4259#

• SMS Complaint Code: Text FAULT + Meter Number to 07001239999

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• Customer Care: 07001239999

• Email: customercare@ibedc.com

Services Covered:

• Token generation issues

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• Meter not loading

• Power failure report

• Billing dispute

5. Enugu Electricity Distribution Company (EEDC)

• USSD Code: 92424#

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• SMS Complaint Code: Send OUTAGE + Account Number to 08150819227

• Customer Care: 08150819227

• Email: customerservice@enugudisco.com

Complaint Types:

• Blackout reporting

• Prepaid token reactivation

• Connection approval

• Transformer complaints

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6. Benin Electricity Distribution Company (BEDC)

• USSD Code: 906006#

• SMS Complaint Code: Send FAULT + Account Number to 08156923296

• Customer Care: 08156923296

• Email: customercare@bedcpower.com

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Functions Available:

• Outage report

• Bill inquiry

• Meter recharge issue

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• Service disruption notice

7. Jos Electricity Distribution Company (JEDC)

• USSD Code: *773#

• SMS Complaint Code: Send OUTAGE + Meter Number to 08057888885

• Customer Care: 08057888885

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• Email: customerservice@jedplc.com

8. Kano Electricity Distribution Company (KEDCO)

• USSD Code: 737150#

• SMS Complaint Code: Send FAULT + Meter Number to 09087910501

• Customer Care: 09087910501

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• Email: info@kedco.ng

9. Kaduna Electricity Distribution Company (KAEDCO)

• USSD Code: 8655#

• SMS Complaint Code: Send OUTAGE + Account Number to 08139834000

• Customer Care: 08139834000

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• Email: customercare@kadunaelectric.com

10. Port Harcourt Electricity Distribution Company (PHEDC)

• USSD Code: 389755#

• SMS Complaint Code: Send OUTAGE + Meter Number to 08139834125

• Customer Care: 08139834125

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• Email: customercare@phed.com.ng

11. Yola Electricity Distribution Company (YEDC)

• USSD Code: 72750#

• SMS Complaint Code: Send FAULT + Meter Number to 08156988990

• Customer Care: 08156988990

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• Email: info@yedc.com.ng

How to Escalate Unresolved Complaints to NERC

If your issue remains unresolved after 15 working days, you have the right to escalate it to NERC’s Forum Office in your region.

Steps:

1. Obtain your DisCo complaint reference number.

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2. Contact your regional NERC Forum Office.

3. Submit a written complaint or email with supporting documents.

4. NERC will mediate and ensure your issue is resolved fairly.

Code for Resolving PHCN Complaints in Nigeria 2025/2026

NERC Consumer Rights

Nigerian electricity consumers have the following rights:

• Right to electricity of good quality.

• Right to accurate billing.

• Right to prepaid metering.

• Right to transparent customer service.

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• Right to compensation for overbilling or extended outage.

Tips for Quick Resolution of PHCN Complaints

1. Always include your meter number or account number in all communications.

2. Keep a record of your complaint ID.

3. Be polite but persistent in your follow-ups.

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4. Report outages within minutes for faster restoration.

5. Avoid third-party agents; always use official codes or portals.

Conclusion

The Nigerian electricity sector continues to evolve, with digital transformation offering customers faster complaint resolution channels. By using the USSD and SMS complaint codes for each DisCo, electricity consumers can now report issues in real time and receive prompt attention.

Whether you live in Abuja, Lagos, Port Harcourt, or Kaduna, the process is now easier and more transparent. Understanding your DisCo’s contact channels — and exercising your consumer rights ensures that your voice is heard, and service delivery continues to improve.